Frequently Asked Questions
I can’t access my new Ticketmaster Account to view my tickets and complete my purchase?
Please check that you are using the email address as per the ADL500 Club email sent to you on Thursday, 9 May 2024. The available tickets will be linked to the email address and information you provided in the ADL500 Club registration form.
- If you had an existing Ticketmaster account using this email address, the tickets will be assigned to that account.
- If you did not have a Ticketmaster account before today, please select the sign-up option to create an account and secure your seats linked to this email address.
If you have tried this email and you are still having issues, please log this issue with us, by filling out the form here.
We will endeavour to contact you as soon as possible within the Same Seat Renewal window.
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My tickets are showing as Adult, but I need to change these to Concession, how do I do this?
In the Ticketmaster portal, you can click on the drop-down button, as highlighted below, and change your seat between Adult and Concession. This will amend the price accordingly before you proceed to payment.
Reminder, if you purchase a Concession ticket type you will need to provide proof of Concession identification at gate entry.
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When will I get my ADL500 Club hard card and lanyards?
All ADL500 Club members will receive the 25th year collectable hard cards and lanyards via Australia Post registered mail, closer to the event.
Hard cards and lanyards will be addressed and sent to the Ticketmaster account holder and the address provided for that account.
The event will confirm when hard cards and lanyards have been dispatched via the Ticketmaster email address at that time.
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What if I want to buy more seats?
All people that registered for the Same Seat Renewal/re-book phase will also receive an email when the “Join the Club” phase opens. You will then have the opportunity to purchase more tickets at this time, at 2023 prices, and subject to available seating.
It is anticipated that the transaction period for this second phase (Join the Club) will be from 9am ACST, Thursday 9 May and , closing 5pm ACST, Monday 20 May – but it is subject to change.
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What are the 4-day grandstand prices for the 2024 VAILO Adelaide 500?
Grandstand prices for the 2024 VAILO Adelaide 500 will be released to the public on the day of public sale, to be announce/confirmed.
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I missed the registration window (November to January) for the ADL500 Club, can I register and join the pre-sale window now?
Unfortunately the ADL500 Club registration window has closed. Please ensure you follow our social media channels and/or sign up to our newsletter to be the first to know when we go on public sale.
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My question is still not answered
If the above information has not helped solve your query, please complete the contract request form here.
We will endeavour to contact you as soon as possible within the Same Seat Renewal window.
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Can I pay for my tickets by instalments?
Yes, you can select an option to pay for your tickets by instalments, and if selected, you wi pay 25 per cent on initial ticket purchase with a further 3x 25 percent payments on the following dates:
- 9 May 2024
- 31 May 2024
- 14 June 2024
- 28 June 2024